If your On Premise Engine stops transmitting data to SigParser after a few months or a couple years, it is often because the app secret has expired.
Update App Secret
Go to Microsoft Azure portal (https://portal.azure.com)
Go to App registrations
Find the SigParser application you created when originally setting up the On Premise Engine
From the menu on the left, select Certificates & secrets > Client secrets > + New client secret
Enter the following details:
Description: SigParser Mailboxes Secret 2
Expires: 24 months
Select Add
Copy and paste the Client Secret Value (NOT Secret ID) from Azure
In your Virtual Machine, go to C:\sigparser\EmailFetcher folder and open the appsettings.json file
ClientSecret: Paste the new App Secret, replacing the old secret
Save the file
Next time the application runs, it should work.
You can run the scheduled task manually and view the logs in the Windows Event Viewer to make sure it is properly processing records.
Any emails that were missed while the secret was expired with re-process.
If you have any questions, send us an email at support@sigparser.com. You can also book a demo session HERE.