Occasionally, SigParser will release an updated version of the On Premises Engine. For best performance, we recommend updating to the newest available version.
Update your OPE to Newest Version
In your Virtual Machine, go to the Task Scheduler, find the task, and disable it.
Download the Zip file of the latest version to your Virtual Machine.
The Zip file will be provided by the SigPaser team.
Right click on the Zip file and click "Extract to..." and put in the path c:/sigparser
If it asks you if you want to overwrite any files select Yes
If needed, make any configuration changes to c:/sigparser/EmailFetcher/appsettings.json.
In the Task Scheduler, Enable the task again.
Run the task in the Task Manager.
Got to the Windows Event Viewer to see if processing has started and if there are any unexpected errors.
If you have any questions, send us an email at support@sigparser.com. You can also book a demo session HERE.