Mailbox connections occasionally become disconnected. This is normal and can happen if a password changes, an authentication token expires, or your organization's security settings are updated.
When a mailbox is disconnected, SigParser cannot scan new email or calendar activity until the connection is restored.
If the mailbox was originally connected directly by the mailbox owner, that user will need to reconnect it. The process only takes a few minutes.
Step 1: Log In to SigParser
Go to the SigParser login page and sign in.
If you normally use an email address and password, enter those credentials.
If that doesn't work, try Sign In with Microsoft or Sign In with Google.
If you've forgotten your password, use the Reset Password option.
Step 2: Open the Mailboxes Page
Select Mailboxes from the top menu.
Find your mailbox in the list.
If you don't see your mailbox listed, select the "Active" mailboxes drop-down and select "All Records & Columns".
Locate your mailbox in the updated list.
Step 3: Reconnect Your Mailbox
Select your mailbox.
Click Reconnect.
Follow the authentication prompts.
Sign in with the Microsoft or Google account associated with the mailbox.
What Happens Next?
If you have an active SigParser subscription, scanning will automatically resume from where it left off and process any missed activity.
No additional purchase is required to scan a mailbox that is already included in your subscription.
If you have any questions, send us an email at support@sigparser.com. You can also book a demo session HERE.