Only a few emails were found in a large PST file

Created by Paul Mendoza, Modified on Thu, 25 Aug 2022 at 05:37 PM by Paul Mendoza

Sometimes after uploading a PST file on a few emails will be ingested from the file. This can happen for a few reasons.

  • No email addresses in the PST file - If the PST file came from an email archive it may have been exported with the wrong configuration so that none of the email addresses were included in the file. If you open the PST file in Outlook and open an email can you see the email addresses for the people in the From, To and CC fields? Not just names but full email addresses.
  • Converted OST to PST file - Did you convert an OST file to a PST file? For some reason SigParser can't always process PST files that were converted from OST file. 

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