I think someone hacked my mailbox. Can you delete my account?

Created by Paul Mendoza, Modified on Mon, 27 Nov 2023 at 09:10 AM by Jessica Massey

If you suspect someone hacked your mailbox and connected it to SigParser please submit a support ticket. We'll assist you with getting the data deleted and turning off access. Please email our support team from the mailbox that was connected to SigParser.

While you are waiting for a response please do the following;

  1. Change your email password to one that is not used for any other services and is complex
  2. Turn on 2 factor authentication for your email account

If the person who hacked your account used your email address to create an account you can use the Forgot Password SigParser tool to recover your password. You can then login and delete your account.

FAQ: How did this happen? 

A: Someone was able to acquire the credentials to your mailbox through various means such as a phishing attack or buying the credentials off of a black market site. Hackers may connect mailboxes to data extraction tools to aid in gathering contact information. As the mailbox owner, you are responsible for protecting your mailbox with strong passwords, 2 factor authentication, and other security mechanisms to prevent unauthorized access.

FAQ: Can you send me the list of contacts that the hacker extracted from my mailbox using SigParser?

A: No. Due to privacy, security, and regulatory requirements (i.e. GDPR), we are unable to send lists of contacts, even to verified users. If you would like to see which contacts were found, you can create a SigParser account, connect your mailbox, and request our assistance in scanning your mailbox back to the date it was connected to SigParser. 

FAQ: How soon will I receive a response from SigParser Support?

A: We prioritize hacked account reports, and strive to lock down the account within 1 business day. We will attempt to complete a thorough investigation and follow up with our findings within 2 business days, although often sooner. 

FAQ: What other measures can I take to protect my mailbox? 

A: We suggest that your organization block third-party app access to sensitive data. Steps can be found below: 

   Microsoft 365



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