PST Files FAQ & Troubleshooting

You must close Outlook in order to upload your file. If Outlook is open and running, it cannot upload your file.

Check that your internet connection is stable.

That's fine. We are still able to open the file. PST file password protection isn't very good. It's mainly Outlook that can't open the files.

The PST file may have been exported with the wrong configuration so that none of the email addresses were included in the file. If you open the PST file in Outlook and open an email can you see the email addresses for the people in the From, To and CC fields? If not, you may need to reconfigure the export settings and try again.

Did you convert an OST file to a PST file? SigParser can't always process PST files that were converted from OST files. More info can be found HERE.

SigParser is unable to identify any Contact or Company records if the PST file did not include any email addresses. The file likely only contains names without the associated email addresses, which prevents SigParser from extracting contact information and signatures.

This is usually a setting that can be adjusted when you export PST files from Outlook. You can verify this yourself by opening one of your PST files in Outlook, selecting an email, and viewing the email header - you'll likely see that only names appear, with no email addresses included

We suggest trying Mimecast E-Discovery Service to export the emails rather than Microsoft 365.

After you upload your PST file, we will analyze the number of emails included in your PST. The price is determined by the total number of emails in your PST.

We suggest not uploading a PST file larger than 100GB. We might not be able to process a file that large.

Contact us at support@sigparser.com or with the web chat. We might need to restart it for you.

We keep the PST files you upload for 30 days. They'll be automatically deleted whether you purchase a PST extract or not.

SigParser will pull email signatures from the email threads.

SigParser will associated the PST to the mailbox. You can import a single PST file containing multiple mailbox data.

You have 15 days to purchase the PST file you upload. If you don't, we'll delete it.

You might notice we keep the file for 30 days but you only have 15 days to purchase. This is so if you purchase on day 15 and the file is massive we have 15 days to process it before it is deleted.

Locating the Outlook data files

Repair Outlook Data Files (.pst and .ost)

Export or backup email, contacts, and calendar to an Outlook .pst file

Import email, contacts, and calendar from an Outlook .pst file