You must close Outlook in order to upload your file. If Outlook is open and running, it cannot upload your file.

Check that your internet connection is stable.

That's fine. We are still able to open the file. PST file password protection isn't very good. It's mainly Outlook that can't open the files.

The PST file may have been exported with the wrong configuration so that none of the email addresses were included in the file. If you open the PST file in Outlook and open an email can you see the email addresses for the people in the From, To and CC fields? If not, you may need to reconfigure the export settings and try again.

Did you convert an OST file to a PST file? SigParser can't always process PST files that were converted from OST files. More info can be found HERE.

After you upload your PST file, we will analyze the number of emails included in your PST. The price is determined by the total number of emails in your PST.

We suggest not uploading a PST file larger than 100GB. We might not be able to process a file that large.

Contact us at support@sigparser.com or with the web chat. We might need to restart it for you.

We keep the PST files you upload for 30 days. They'll be automatically deleted whether you purchase a PST extract or not.

You have 15 days to purchase the PST file you upload. If you don't, we'll delete it.

You might notice we keep the file for 30 days but you only have 15 days to purchase. This is so if you purchase on day 15 and the file is massive we have 15 days to process it before it is deleted.

Locating the Outlook data files

Repair Outlook Data Files (.pst and .ost)

Export or backup email, contacts, and calendar to an Outlook .pst file

Import email, contacts, and calendar from an Outlook .pst file