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Why Didn’t a Contact Sync from SigParser to My CRM?

There are a few common reasons why a Contact record in SigParser may not automatically sync to your CRM. Use the checks below to identify and resolve the issue.

Updated this week

Summary

A Contact or Company may fail to sync if:

  • It does not meet your configured sync criteria

  • The Contact was previously deleted in your CRM

  • A required Company record exists in the CRM but does not include a website

  • SigParser has not yet run a sync job to detect newly created Companies in your CRM

Once these conditions are resolved, SigParser will resume normal syncing behavior.

Q: Why didn’t a Contact record sync to my CRM?

1. The Contact does not meet your sync criteria

Check your CRM sync rules in SigParser. Examples of requirements that may block a sync include:

  • The Contact does not meet the minimum number of interactions

  • The Contact cannot be matched to an existing Company in the CRM

  • Required fields (first name, last name, etc.) are missing based on your configuration

If a Contact does not meet all required criteria, SigParser will not attempt to send it.

2. The Contact was previously deleted in your CRM

If a user deleted the Contact directly in the CRM:

  • SigParser will NOT recreate the record, even if you manually push it from within SigParser

  • This behavior exists because many customers do not want deleted CRM records automatically re-created

How to fix it:
Manually create a new Contact in your CRM with the correct email address.
Within 24 hours, SigParser will automatically enrich that Contact with additional data.

Q: Why didn’t a Contact sync when the Company exists in my CRM?

1. The Company exists, but the CRM record is missing its website

If your sync configuration requires Contacts to be matched to an existing Company, the Company must have a website listed in the CRM. SigParser uses the website (domain) to match Contacts to Companies.
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Without a website:

  • SigParser cannot perform the domain match

  • The Contact will not sync

Fix:
Add the Company’s website to the CRM record.
After this, SigParser will be able to match Contacts using the email domain.

2. You created new Companies in your CRM, but SigParser has not yet seen them

If you add new Company/Account records in your CRM and then immediately try pushing Contacts from SigParser, the sync may fail because:

  • SigParser has not yet run a new sync job

  • Therefore, SigParser does not know those Companies exist

  • The job fails due to “no matching Company found”

Fix:
Manually trigger a CRM reimport in SigParser:

  1. Go to SigParser → Connectors

  2. Select your CRM connector (e.g., Dynamics, Salesforce, HubSpot)

  3. Click Import (upper right)

  4. Run an Import Job

After the sync completes, try pushing the Contacts again.

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