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Salesforce Outlook Plugin is Matching to Random Contacts

Updated over 3 weeks ago

The Outlook Plugin for Salesforce will look for any "Email" field in Salesforce. This may cause "random" records to generate in your Salesforce when the SigParser Managed Package is installed.


How to Resolve

  • Go to the Connectors page

  • Select your CRM from the list

  • Under the Export Settings section, select the fields under the Fields to Export column

  • Scroll down and select the green toggle to disable the "(email)" fields from the export

    • Strongest Relationship

    • Most Active Relationship

    • First Relationship

    • Latest Relationship.

  • Select Save

  • Repeat for the Leads and Companies export mapping


If you have any questions, send us an email at support@sigparser.com. You can also book a demo session HERE.

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